Return and refund policy

Please review the following policy carefully to understand your rights and responsibilities when buying from snugglyfloat.com.

Return And Refund

You can request a return and refund within 30 days of receiving your order under these circumstances:

Faulty Items: If the item you receive is faulty or doesn't work properly, take a photo or video showing the issue within 30 days of receipt. Once we process the evidence, we'll issue an immediate refund without needing you to return the item.

Items Not As Described, Expected, Or No Longer Needed: If you want to return an item that isn't faulty, contact us within 30 days of receipt to start the return process. We'll provide a full refund after receiving the goods in their original condition and packaging. You have another 30 days to return the goods once you've informed us. Note that return fees aren't refundable in this case.

Sale Items: You have the same refund rights for sale items as you do for full-priced items.

We reserve the right not to refund a customer if the item is damaged due to self-repair attempts or repair by a third party.

For any questions or order inquiries, please contact our customer service department through our contact page